Shipping policy

Shipping within New Zealand

We offer FREE shipping across New Zealand on all orders.

Orders are shipped using a tracked courier service through NZ Post. Once your order has been dispatched, you will receive tracking details so you can follow your parcel.

Please allow approximately 1–3 business days for delivery within New Zealand after your order has been dispatched. Delivery times may vary depending on your location and courier delays.

International Shipping

We ship internationally. International shipping rates are calculated at checkout based on your delivery address and the size and weight of your order.

International delivery times vary depending on the destination and courier service selected. Please note that international parcels may be subject to customs clearance and delays.

Any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the buyer.

Processing Times

Orders are generally processed and dispatched within 1–3 business days after payment has been received.

During busy periods, sales, weekends or public holidays, processing may take slightly longer. We will always do our best to get your order dispatched as soon as possible.

Tracking

All orders are sent with tracking where available. Once your order has been dispatched, your tracking information will be provided to you.

Please ensure your delivery address is correct before completing your purchase. J’s Wardrobe is not responsible for parcels delivered to an incorrect address provided by the customer.

Delays and Lost Parcels

While we do our best to ensure your order arrives safely and on time, delivery times are ultimately dependent on the courier service.

If your parcel appears to be delayed, please contact us and we will assist with tracking the shipment.

If a parcel is confirmed as lost by the courier, we will work with the courier to resolve the issue and determine the appropriate outcome.

Pre-Owned Items

J’s Wardrobe specialises in pre-loved and vintage designer handbags and accessories. Each item is carefully inspected and packaged before being shipped.

Please note that pre-owned items may show signs of previous use, which are disclosed in the product description and/or photographs.

Contact Us

If you have any questions about shipping or your order, please contact us through the Contact Us page on our website.

Thank you for shopping with J’s Wardrobe. 🤍