Frequently Asked Questions
Are your items authentic?
Yes. We take authenticity seriously and carefully inspect every item before listing. We only sell items that we believe to be authentic based on our knowledge and authentication checks.
If you have any concerns about the authenticity of an item, please contact us before purchasing.
Are your items brand new?
Most of our collection consists of pre loved vintage and Y2K pieces. Because of this, some items may show signs of previous use. Any noticeable flaws, marks or imperfections will be disclosed in the listing and shown in photos where possible.
How do I know the condition of an item?
We provide detailed photos and descriptions for every item. Please read the full listing and carefully review all photos before purchasing. If you need additional photos or information, feel free to contact us.
Do you accept returns or exchanges?
As our items are pre loved and often one of a kind, all sales are generally final. Please make sure you are happy with the item’s condition, measurements and description before purchasing.
If you believe an item has been significantly misrepresented or there is an issue with your order, please contact us as soon as possible so we can look into it.
How do I pay for my order?
We accept the payment methods available at checkout. Payment must be completed before your order can be processed and shipped.
Do you offer payment plans?
Payment plans may be available on selected purchases. Please contact us before purchasing to discuss available options and requirements.
Is shipping within New Zealand free?
Yes! Shipping within New Zealand is completely free. 🇳🇿🤎
Do you ship internationally?
Yes, we offer international shipping on selected orders. International shipping costs will be calculated at checkout.
Please note that international customers are responsible for any customs duties, taxes or import charges that may apply in their country.
When will my order be shipped?
Orders are generally processed and dispatched as soon as possible after payment has been received. You will receive tracking details once your order has been shipped.
Do you provide tracking?
Yes. Tracking details will be provided once your order has been dispatched.
If you have any questions regarding delivery or tracking for a recent order, please email [email protected].
Can I request more photos or measurements?
Absolutely! We’re happy to provide additional photos, measurements or details where possible. Please contact us before purchasing if there is anything specific you would like to check.
Can I reserve or hold an item?
Due to the limited and often one of a kind nature of our pieces, we generally do not offer holds without a confirmed purchase arrangement. Please contact us if you have a specific request.
What if an item sells out?
Many of our pieces are unique and cannot be restocked. If you are looking for a particular style, colour or brand, feel free to contact us and we can keep an eye out for something similar.
How can I contact you?
For any enquiries regarding a recent purchase, sold item, delivery, tracking or anything else, please email us at:
We’re always happy to help! 🤎
J Wardrobe’s Collection