Refund policy

Return & Refund Policy

At J’s Wardrobe, we carefully inspect and describe every item before it is listed for sale. As our products are predominantly pre-loved and vintage items, each piece may have its own signs of previous use, character and imperfections.

We want you to feel confident when shopping with us, so please read the full product description and photographs carefully before purchasing.

Change of Mind

Due to the nature of our pre-loved and vintage products, we do not accept returns or provide refunds for change of mind, incorrect choice of style, colour or size, or if an item does not meet your personal expectations, provided the item is accurately described and not faulty.

Please contact us before purchasing if you need additional measurements, photographs or information about an item. We are happy to help wherever possible.

Item Not as Described

If you believe an item you received is significantly different from its description or photographs, please contact us within 3 days of receiving your order.

Please provide your order number and clear photographs showing the issue. We will assess the situation and, where appropriate, offer a suitable resolution, which may include a return and refund.

Faulty or Damaged Items

All items are inspected before being dispatched.

If your item arrives damaged or has a fault that was not disclosed in the listing, please contact us within 3 days of delivery with photographs of the item and packaging.

We will assess the issue and work with you to find an appropriate resolution.

Normal signs of wear associated with pre-loved or vintage items are not considered faults when they have been disclosed in the listing or are reasonably visible in the provided photographs.

Authenticity

J’s Wardrobe takes authenticity seriously.

We aim to ensure that all designer items sold are authentic. If an item is subsequently proven to be counterfeit, we will provide a refund in accordance with our authenticity guarantee, subject to appropriate verification.

Please contact us as soon as possible if you have concerns regarding the authenticity of an item.

Returns

If a return is approved, we will provide return instructions.

Items must be returned in the same condition in which they were received, including any original accessories, tags, dust bags or packaging supplied with the order.

Customers are responsible for ensuring returned items are securely packaged.

We recommend using a tracked shipping service when returning an item, as J’s Wardrobe cannot be responsible for items lost or damaged while being returned.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If a refund is approved, it will be processed using the original payment method where possible.

Original shipping charges may not be refundable unless required by applicable New Zealand consumer law or otherwise agreed by J’s Wardrobe.

Refund processing times may vary depending on your payment provider or bank.

Consumer Guarantees Act

Nothing in this policy is intended to limit or exclude any rights you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand law.

Where the Consumer Guarantees Act applies, your legal rights remain unaffected.

Contact Us

If you have any questions regarding returns or refunds, please contact J’s Wardrobe through our Contact Us page before sending anything back.

We are always happy to discuss any concerns and will do our best to assist.

Thank you for shopping with J’s Wardrobe. 🤍